If you run a car rental business, the telephone is a very important tool. Aside from website bookings, most customers who want to rent a vehicle would call the car rental company and by using a virtual receptionist service, you can cost effectively handle all your incoming calls. The virtual receptionist might be in a remote location, but she is fully briefed on all aspects of her client’s business and is more than capable of making a rental booking or dealing with an enquiry.
Online Booking System
Most car rental companies are already using a cloud-based booking system, which allows authorised staff to make bookings regardless of their location, which means that the regular phone staff and the virtual receptionist can work to the same calendar and vehicle availability is known to all.
The receptionist at a car rental office has many essential roles to carry out, such as inspecting vehicles before and after rental, filling out paperwork and liaising with other staff members regarding car care. Answering the phone can be affordably outsourced, leaving key employees free to focus on providing the kind of service that brings customers back again and again.
The market leaders in providing virtual receptionist services can cover just about any global location, and whether you want a virtual receptionist USA, Australia or the UK clients will appreciate, they can provide trained receptionists with local accents which is essential for a local business. Thanks to a high speed broadband Internet connection, the virtual receptionist can instantly receive any incoming calls and the caller would naturally assume the recipient is sitting in your offices.
The virtual receptionist provider offers a wide range of tailored packages, so there’s bound to be one that suits your needs perfectly. You might, for example, only require call handling outside of office hours and every day. When your regular receptionist clocks off, her virtual partner is ready and waiting. If your regular desk staff is sick for any reason, a single call and your back-up team are ready to step in and as you only pay for the service you use, it is very affordable. In the unlikely event you are not familiar with the term cloud-based system, there is a definition and detailed explanation online to help you understand how it works.
No Expensive Hardware to Install
Configuring your telecommunications network to allow a virtual receptionist to be factored into the system is very simple and most providers are happy to give a potential client a free trial, which is a sign that they are very confident that their services are indeed first class.
If you would like to know the ins and outs of call handling and what it can do for your business, all it takes to talk to a provider is a simple online search. With very flexible packages and a desire to please, the service can take the strain from your car rental staff and allow them to focus on servicing clients as they collect and drop off vehicles.