• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

My blog

Just another WordPress site

  • Home
  • About
  • Contact
  • Blogging
  • Budgeting
  • Business
  • Finance Blog
  • Life
  • Save Money

Handling Negative Feedback With Professionalism

By Thomas on May 23, 2018

Negative feedback is something all professionals deal with, from large companies to sole traders. Not everyone is going to love you, your products and services, regardless of how talented and well-respected your brand may be.

While it can often be tempting to react badly to criticism, negative feedback often presents an opportunity for valuable insights and to improve your business as a whole – but you have to know how to deal with it. To help you out, here are a few tips for handling negative feedback with poise and professionalism:

  1. Don’t take it personally

This is, of course, easier said than done. The main thing to remember with negative feedback is that it’s just an opinion, and it may not necessarily be the truth. In the business world most feedback is based on your work, products or services so it’s best not to think of negative comments as a reflection of you as a person. Instead, treat it as an opportunity to learn, and not as an attack on who you are as a person.

  1. Never respond in anger

Whenever you get a negative review, or angry email, letter or phone call, it’s important that you never respond in anger. If you’re dealing with negativity over the phone simply listen to the comments, let the caller know you understand their concerns and tell them when you will get back to them. The last thing you want to do is to respond to a caller or reply a message or email when you’re angry. Anger can affect your thinking and judgment causing you to respond in an unprofessional manner.

  1. Don’t retaliate

If a customer, client or competitor makes comments that you don’t like or agree with, do not fight them. Retaliating and arguing with them will only make the situation worse. Listen to what they have to say and think about whether it is valid or not. If valid address it on a professional level. Do not trade insults or sling mud, if they wish to take that route let them it’s up to you to be the professional one.

  1. Distil and understand the issues

When faced with negative feedback it’s important to properly understand where it’s coming from and what it’s regarding. Take some time to process what your clients or customers are displeased with. Once you identify and understand the problem you’ll be better equipped to find a solution.

Tweet
Pin
Share
0 Shares

Primary Sidebar

About Us

I’m Thomas Stevens, a financial advisor who has a love for SEO. Anything numbers related excited me, so I started blogging about finances and budgeting. I also help others blog about finance – it’s always good to have a niche! Read More…

Archives

  • November 2022
  • October 2022
  • September 2022
  • July 2022
  • June 2022
  • May 2022
  • March 2022
  • February 2022
  • January 2022
  • December 2021
  • November 2021
  • October 2021
  • July 2021
  • June 2021
  • April 2021
  • March 2021
  • February 2021
  • January 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • May 2020
  • April 2020
  • March 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • February 2018
  • January 2018
  • December 2017

Popular Posts

Recent Posts

  • How To Earn Real Money Online By Playing Poker
  • 3 Tips To Help You Get Out Of Debt Faster
  • 3 Tips For Paying Off Debts Quickly
  • 3 Ways To Get The Help You Need While Also Saving Your Business Money
  • 4 Tips For Cutting Back Your Business Costs

Facebook

Be a Money Blogger

Facebook

Be a Money Blogger

Let’s Connect

  • Email
  • Facebook
  • RSS
  • Twitter

I’m Thomas Stevens, a financial advisor who has a love for SEO.

Anything numbers related excited me, so I started blogging about finances and budgeting. I also help others blog about finance – it’s always good to have a niche!

Copyright © 2023 · Smart Passive Income Pro on Genesis Framework · WordPress · Log in